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Information management systems - ISO 20000

Given the importance of information systems today and the issues faced, it is essential to set up relevant organization systems combining reliability and continuity with impeccable quality of service. ISO/IEC 20000-1 Certification offers a concrete solution.

ISO/IEC 20000-1 Certification is the only international standard, aligned with ITIL v3, offering recognition of your IT service management system. It is a motivating project for your teams, and a strong selling point for your customers.


Advantages of the certification

  • For your teams : boost efficiency and obtain recognition of work carried out;
  • Better manage your service life cycle;
  • Better productivity of business teams concerned. 

  • Guarantee of proper management of confidential data;
  • Optimization of related costs;
  • Implementation of adequate actions and means that are adapted to your customers’ needs.

Certified companies share their feedback

Fabrice Lefebvre

Fabrice Lefebvre

Global IMS Manager, BNP Partners For Innovation

“ISO/IEC 20000-1 not only provides a competitive edge and boosts efficiency, it has also proven to be an excellent vector for team building, and for improving our organization and services, while remaining customer-centric.”

Jean-Pierre Girardin

Jean-Pierre Girardin

Audit and Certification Manager, Orange Business Service

“Go for it! The challenges are surmountable and the benefits are quickly exploitable.”

How to obtain the certification ?

1 Assessment visit (optional)

Pre-diagnosis to understand the principles of the audit and maximize your chances of obtaining certification.

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2 Initial audit

Your auditor interviews your teams and analyzes your practices and data with regard to the requirements of the standard.

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3 Audit results

Presentation summarizing the audit findings and delivery of the audit report.

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4 Certification

AFNOR Certification grants your certificate and logo for three years.

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5 Follow-up and renewal

A follow-up audit is carried out each year, and a renewal audit every three years.

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Why AFNOR Certification ?

  • AFNOR Certification is the leader in ISO/IEC 20000-1 Certification.  We have extensive experience in the assessment and certification of IT services and a strong network of qualified experts to conduct high value added audits.
  • AFNOR Certification’s expertise is confirmed by accreditation from APMG for issuing ISO/IEC 20000-1 certificates.
  • The renown of a well-established certification leader with extensive experience in certifying organizations over the past 20 years.
  • A strong network of 1750 auditors and assessors supporting your success.

  • AFNOR Certification is a partner of itSMF France and offers:
  •  A certification process for personnel and companies,
  • An educational approach for the ISO/IEC 20000-1 family of standards.
  • The proximity of our regional antennas and our presence in more than 100 countries facilitate the deployment of your initiatives around the world.
  • Additional certification solutions that are modular and adapted to your situation.
  • A personalized customer area to easily manage your certification, prepare your audits, and track the progress of your actions.

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